Delivery to the UK

In some instances, we may take up to 5 working days to process and dispatch an order.

This extended dispatch time is likely to occur around Bank Holidays and around key peak seasons such as Christmas and Valentine’s. If you are in need of your item urgently, please select the Next Day Delivery option to ensure you are not disappointed.

We use Royal Mail to deliver our items. Our UK delivery methods are as follows:

STANDARD UK DELIVERY

We offer FREE OF CHARGE standard UK delivery. Standard delivery can take up to 5 working days to arrive, from date of dispatch. All deliveries require a signature on arrival so please bear this in mind when specifying a delivery address. This service may also be referred to as “Royal Mail 1st Class Signed For”.

NEXT DAY UK DELIVERY

We offer Next Day Delivery to UK addresses at a charge of £7. Orders must be placed by 3pm to guarantee next working day delivery. This is subject to all necessary checks being carried out. All orders dispatched for Next Day Delivery are expected to arrive the following working day, excluding Bank Holidays and weekends. Orders received after 3pm on a Friday, will not be processed until 9am Monday (excluding bank holidays). This service may also be referred to as “Royal Mail Special Delivery”.

Please note, orders received after 3pm on Friday and over a bank holiday weekend, will not be processed until Tuesday.

We are bound by the terms and conditions set out by Royal Mail and do not accept liability for delays to deliveries outside of our control. Where delays or delivery failure occur at the fault of Royal Mail, we will do our best to resolve the situation but reserve the right not to refund until a Royal Mail investigation conclusion is reached.

We cannot refund any delivery charges unless the item is faulty.

BFPO are classed as UK delivery.

STANDARD REPUBLIC OF IRELAND DELIVERY

We offer FREE OF CHARGE standard Republic of Ireland delivery. Standard delivery can take up to 5 working days to arrive – subject to your local postal service - from date of dispatch. Some deliveries may require a signature on arrival so please bear this in mind when specifying a delivery address.

We cannot refund any delivery charges unless the item is faulty.

We are bound by the terms and conditions set out by Royal Mail and do not accept liability for delays to deliveries outside of our control. Where delays or delivery failure occur at the fault of Royal Mail or your local postal service, we will do our best to resolve the situation but reserve the right not to refund until a Royal Mail investigation conclusion is reached.

Delivery to Europe (excluding Republic of Ireland)

There will be a charge of £13 for delivery within Europe. This method may also be referred to as “International Delivery” but excludes delivery to Republic of Ireland and countries outside Europe. Please see Section 10.1 for Republic of Ireland delivery and Section 10.3 for Rest of the World delivery in Terms and Conditions.

International orders will be sent via “Royal Mail International” shipping. Dispatching of International Orders can take up to 10 working days as we must wait for funds to clear. Whilst most international deliveries arrive within 14 working days, we cannot offer any guarantee due to variations in local mail providers.

We are bound by the terms and conditions set out by Royal Mail and do not accept liability for delays to deliveries outside of our control. Where delays or delivery failure occur at the fault of Royal Mail or your local postal service, we will do our best to resolve the situation but reserve the right not to refund until a Royal Mail investigation conclusion is reached.

Delivery to Rest of the World (excluding Republic of Ireland and Europe)

There will be a charge of £18 for delivery outside of Europe and Republic of Ireland .This method may also be referred to as “International Delivery” but excludes Republic of Ireland and countries within Europe.

International orders will be sent via “Royal Mail International” shipping. Dispatching of International Orders can take up to 10 working days as we must wait for funds to clear. Whilst most international deliveries arrive within 14 working days, we cannot offer any guarantee a timescale due to variations in local mail providers.

We are bound by the terms and conditions set out by Royal Mail and do not accept liability for delays to deliveries outside of our control. Where delays or delivery failure occur at the fault of Royal Mail or your local postal service, we will do our best to resolve the situation but reserve the right not to refund until a Royal Mail investigation conclusion is reached.

Other Methods of Delivery

Orders of a high value, such as pre-owned watches or diamond products, may be sent via an alternative courier service. You will be notified of this before dispatch and we will await your acceptance before sending.

For larger and bulkier orders and orders with multiple items, there may be additional costs and fees. You will be notified of this before dispatch and we will await your acceptance before sending.